Privacy Policy

Last Updated: May 21, 2026.

1. Introduction

Welcome to Spinrise Casino (spinrisecasino-canada.org). Protecting your privacy and ensuring the security of your personal information is our highest priority. We understand that when you play your favorite games — from the iconic Mega Moolah progressive jackpot to high-intensity live dealer blackjack — you need to feel confident that your data is handled with the utmost care.

This Privacy Policy outlines how Spinrise Casino collects, uses, stores, and discloses your personal information in accordance with applicable Canadian federal and provincial privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial legislation such as Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA) and the standards set forth by iGaming Ontario (iGO).

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms herein, please do not use our website or provide us with your personal information.

2. Information We Collect

To provide you with a seamless gaming experience, we collect various types of information. We strive to only collect data that is necessary for our operational, regulatory, and security requirements.

A. Information You Provide to Us

• Account Registration: When you register for a Spinrise Casino account, we collect personal details including your full name, date of birth (to verify legal age), home address, email address, and telephone number.
• Identity Verification: To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we may require government-issued identification (such as a driver’s license or passport) and proof of address.
• Communications: Information provided when you contact our bilingual support team, whether via email, live chat, or support tickets.
• Financial Information: Details necessary to process deposits and withdrawals, including your Interac e-Transfer identifiers, bank account information, or details related to other supported payment methods like iDebit, InstaDebit, Visa, or Mastercard.

B. Information Collected Automatically

• Technical Data: We automatically collect data such as your IP address, browser type, device information, operating system, and unique device identifiers.
• Usage Data: Details about how you interact with our platform, including the games you play (e.g, Book of Dead, Starburst, or hockey-themed slots), the duration of your sessions, and the wagers placed.
• Cookies and Tracking Technologies: We utilize cookies and similar tracking pixels to enhance your experience, remember your preferences, and track site performance.

3. Purpose of Processing

We process your personal information for the following specific purposes:

1. Account Management: To create, maintain, and secure your account.
2. Regulatory Compliance: To meet our legal obligations under Canadian gaming regulations, including age verification, anti-fraud checks, and responsible gambling monitoring.
3. Transaction Processing: To facilitate seamless deposits and withdrawals using your preferred methods like Interac e-Transfer.
4. Customer Support: To provide professional, bilingual assistance, helping you with everything from account inquiries to explaining bonus structures.
5. Marketing and Personalization: To provide you with tailored offers, such as match bonuses or free spins, consistent with your player profile and regional regulations (such as opt-in requirements for players in Ontario).
6. Security: To detect, prevent, and respond to fraud, unauthorized access, or illegal activities.

4. Legal Basis for Processing

We process your data based on several legal grounds:

• Consent: Where you have explicitly provided your consent (e.g, for marketing communications).
• Contractual Necessity: Where processing is required to fulfill the gaming services agreement between you and Spinrise Casino.
• Legal Obligation: Where we are required by law, such as reporting to financial authorities or regulatory bodies like the AGCO.
• Legitimate Interests: Where processing is necessary for our business operations, such as network security and improving player experience.

5. Sharing and Disclosure of Information

Spinrise Casino does not sell your personal information. We may share your data with third parties only under the following circumstances:

• Service Providers: We engage trusted third-party providers to process payments (e.g, Interac, iDebit), provide hosting, and manage marketing campaigns. These parties are contractually obligated to maintain the confidentiality of your data.
• Regulatory Authorities: We may disclose information to regulators such as the AGCO, iGaming Ontario, or other provincial bodies as required by law.
• Legal Requirements: If compelled by law enforcement, court orders, or other legal processes, we will cooperate with legal requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.

6. International Data Transfers

As an international operator, Spinrise Casino may process and store your data on servers located outside of Canada. We take robust measures to ensure that any international transfer of data complies with applicable Canadian privacy laws. We require that third-party processors maintain standards equivalent to those required under PIPEDA to protect your information, regardless of where it is hosted.

7. Data Security and Retention

Security

We implement industry-standard security measures, including advanced encryption (SSL/TLS), firewalls, and strict access controls, to protect your information from unauthorized access, loss, or alteration. We conduct regular security audits to ensure our defenses are robust against evolving threats.

Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, accounting, or regulatory requirements. Following the closure of your account, we may retain certain records for a period required by law (often several years) to ensure compliance with financial regulations and dispute resolution protocols.

8. Your Rights Regarding Your Data

Depending on your province of residence, you have specific rights concerning the personal information we hold about you:

1. Access: You have the right to request a copy of the personal information we hold about you.
2. Correction: You have the right to request the rectification of inaccurate or incomplete information.
3. Erasure (Right to be Forgotten): You can request that we delete your personal information, subject to legal and regulatory retention obligations.
4. Withdrawal of Consent: You may withdraw your consent for marketing at any time by updating your account settings or contacting support.
5. Data Portability: In certain circumstances, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact our Data Protection Officer at [email protected].

9. Responsible Gambling and Privacy

At Spinrise Casino, we take responsible gambling seriously. We understand that a "snipe" or a big win can be exciting, but it is important to play within your limits. Our privacy practices are closely linked to our responsible gambling initiatives:

• Monitoring for Wellness: We analyze play patterns to identify potential signs of problem gambling. This data is kept strictly confidential and used solely to offer support or implement account limitations.
• Resources: If you feel that your gaming is no longer a "beauty" of a hobby, we encourage you to utilize provincial resources. We recommend contacting ConnexOntario at 1-866-531-2600 or the Problem Gambling Helpline at 1-888-230-3506. You may also visit iGamblingOntario.ca for additional tools.
• Self-Exclusion: You have the right to self-exclude from our platform. If you request self-exclusion, we will process this request promptly, and your information will be added to our internal exclusion list to prevent you from accessing the casino.

10. Cookies and Tracking

We use cookies to enhance your experience. These small text files help us:

• Keep you logged in.
• Understand your preferences (e.g, preferred games like Gates of Olympus or Live Blackjack).
• Optimize our website performance.

You may control or disable cookies through your browser settings, though doing so may limit your ability to use certain features of our platform.

11. Marketing and Communications

We love sharing the latest "bar down" promotions and bonuses with our players. However, we respect your inbox.

• Opt-In Rules: For players in Ontario, and in accordance with iGaming Ontario standards, we ensure that bonus offers are not auto-applied. You must explicitly opt-in to receive any promotional materials.
• Communication Preferences: You can manage your communication preferences at any time through your account dashboard. Whether you prefer to receive emails about new slots or match bonuses, the choice is yours.

12. Children and Minors

Spinrise Casino is strictly for individuals who have reached the age of majority in their province or territory of residence (typically 18 or 19 years old). We do not knowingly collect information from individuals under the age of majority. If we discover that we have collected information from a minor, we will take immediate steps to delete that information.

13. Changes to this Policy

Technology and regulations are always evolving, and so is our Privacy Policy. We may update this document from time to time to reflect changes in our data processing practices. We will notify you of any significant changes by posting the updated version on our website or by sending a notice to your registered email address. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you would like to exercise your data protection rights, please contact our support team:

Email: [email protected].

Our team is dedicated to providing prompt, professional, and secure service. Whether you are inquiring about your account balance, a recent withdrawal via Interac, or our.